FAQ

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Ordering

Do I need to order my cupcakes in advance?

Yes! We currently only take in preorders. 

For customisation discussion,

do contact us directly at either hello@crememaison.com or 8181 3689

to set a meeting for customisation discussion. 

Can I phone to reserve cupcakes for same day pick-up?

Unfortunately, we only accept preorders for now. 

Do I need to pre-pay?

For all pick-up and delivery orders, we kindly request payment in advance.

Our delivery drivers do not accept cash on delivery unless otherwise agreed upon. 

How do I store my cakes?

Our cupcakes behave best at room temperature. If you will be consuming the cupcakes more than 24 hours after purchasing them, you can freeze them and they are good for up to 10 days after they are purchased. To thaw them, leave them at room temperature for 2–3 hours before they are to be served.

Cakes can be stored in room temperature for 4 hours, otherwise best kept refrigerated.

Delivery

Do you provide delivery service?

Yes! For your convenience, we provide island-wide delivery services! Our delivery charges range from $35-$50 depending on your location. Leave your address in the comment box at the check out page and we will reply you with your delivery quote. 

Customisation

Does Creme Maison Bakery offer custom cupcake decorations?

Of course! We understand the importance of personalisation and are pleased to offer custom fondant decorations for special occasions including holidays, birthdays, weddings, bridal showers, baby showers, and corporate events. In addition, cupcakes can be customised with personal monograms, corporate logos, or photos replicated on fondant.  Cupcakes can also be decorated with edible images. The image is edible ink printed on top of rice paper that adheres to the icing. To inquire about placing a customised cupcake order, please contact +65 8181 3689 and a Manager would be delighted to assist you. For corporate orders involving multiple locations or multiple recipients, please contact us directly at crememaisongroup@gmail.com!

Does Creme Maison Bakery cater for weddings, baby showers, birthday parties and other events?

Yes! And we mainly believe in cakes as an essential for parties and events. For customisation of cakes and dessert table, we would love to invite you to our cosy bakery, to allow us to understand you better and have a bespoke cake / set up specially designed for you, catering to your desired theme. For more information or to inquire about placing a special event order, contact +65 8181 3689 and a Manager would be delighted to assist you with your custom order or write to us here!

Ingredients

Is Creme Maison Bakery Halal?

We are not a halal certified bakery.

However, we do not use any pork gelatin, lard, nor alcohol in our cakes.

Does Creme Maison Bakery have any nut-free/ dairy-free options?

We use a variety of premium ingredients in our cakes and icings, including milk, cream, butter, eggs, sugar and flour. Our cakes do not contain any preservatives or trans fats in either the cake or icing. All our cakes contain dairy and we do not have a dairy-free selection at the moment. However, we do have nut-free options for nut-allergy cake lovers!

 

Can orders be cancelled once confirmed?

We do not offer refunds once the order is confirmed.

Cancellation of orders can only be done within (24) hours after payment.